Returns & Refund Policy
Due to the perishable nature of our plant-based products, we do not accept returns; however, if your order arrives damaged or unsatisfactory, we are committed to making it right. Please contact our support team within 30 days of purchase for a replacement or a full refund.
Contact Support
Email our customer care team with your order number and a brief description of the issue regarding your Elmhurst products.
Provide Documentation
Attach photos of any shipping damage or quality concerns to help us improve our packaging and production processes.
Review Process
Our team will review your request within 2-3 business days to determine eligibility for a refund or a replacement shipment.
Resolution
Once approved, a credit will be applied to your original payment method or a new shipment of fresh plant milks will be dispatched.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing